Success Story: Organization Alignment
As Marriott’s International Lodging business grew rapidly around the globe, the complex management structure, overlapping roles and cumbersome decision-making processes became a widespread concern.  Kensington recommended against the need for reorganization, instead creating a methodology for Marriott’s leaders to clearly define how the matrix organization would operate across functions, countries and regions.  For more than a dozen years, the business grew without the need for reorganization.

“Kensington has provided us with a methodology to strengthen our global strategy, structure and execution, resulting in a more effective, cost efficient organization. We have grown at an exceptional pace in 60 countries while reducing overhead, streamlining decision-making and strengthening the performance of the leadership team.”
President & Managing Director, Marriott Lodging International

Success Story: Performance Improvement
Diageo leadership sought to gain support for rolling out new strategy and leadership team. Using our large scale alignment process at the annual sales management meeting created buy-in; follow up projects created organizational changes and business achieved growth and profitability goals in following year.

Follow up projects resolved out of stock problems by identifying and correcting root cause issues, raising delivery performance while saving $2 million in annual operating costs at the plant. A related project improved the Point of Sale process with estimated annual savings of $1 million from reduced waste. A third effort accelerated time to market for new products, saving one year on first product, while hitting pro forma financial targets

” Hit target dates and deliver tangible, sustainable results. Enabled us to tackle our problems with a fresh perspective and yield new solutions. Kensington Consulting Group brought us an entirely new set of tools and techniques which challenged the organization to do its best work.” President, Guinness North America, Diageo

Success Story: Customer Satisfaction
EYA is a privately owned regional homebuilder. They sought to achieve higher customer satisfaction and resolve infighting among key managers. We helped identify and implement process changes to address underlying root causes. The result was an improvement program that led to nearly all homes going to closing with zero defects, customer satisfaction rising more than 10 points to 92%, with increased employee satisfaction and construction costs savings of $400,000 per year.

“We knew there were inefficiencies in our system, and we were also dealing with infighting between customer service and construction.  Now our processes are more efficient and our quality higher, and when you talk to the guys in the field they’re happier than they’ve ever been.”
Chairman and Co-Founder, EYA