Client Feedback

images-2“Rick was instrumental in helping our organization align its global field structure around the customer, optimizing both our geographical and functional resources. He also assisted in the successful implementation of a cross functional restructuring of our product planning process. Rick was able to assimilate a good working understanding of our business and gained strong credibility with our leadership team.”


                                                                Gary B. Smith, President & CEO, Ciena

Rick quickly researched the organization, synthesized potential opportunities, framed the hurdles, and focused us on the long-term potential.”

Roger Dow, President and CEO, U.S. Travel Association

Rick and his Kensington team work with the leadership to develop a tailormade approach that meets the needs of the organization.”

John Graham, President & CEO, ASAE

Kensington’s approach creates change that is impactful, and we developed a solution that has stood the test of time.”

Meredith Callanan, VP Marketing, T. Rowe Price

Rick is a very quick study, and fearless in tactfully telling clients what he believes is in their best interests, even when it’s not what they want to hear.”

James Crow, Executive Director, Texas Association of School Boards

“Kensington has worked with us in true partnership on several critical projects, at Nextel and more recently at Ciena. They invest time to understand our vision, and have proven to be a strong contributor to the success of each project.  Kensington provided both experience and imagination to partner with us to create new approaches that became best practices.

Jim Caprara, Vice President & General Manager CLS, Ciena

“For strategy development, we need a skilled, candid, objective 3rd party to help keep us honest and on process. You’ve done so for us on multiple engagements. The fact we’ve used Kensington on separate strategic planning projects since 2000, should convey how we regard the quality of the support provided. Rick and his team have effectively tested our conventional thinking and helped us in identifying and making strategic choices. And the challenges have been handled the right way.

Lock Wills, Chairman & CEO, The Wills Group, Inc. (Southern Maryland Oil, SMO Motor Fuels, Dash In Stores)

“Rick was very quick to learn and understand CGA’s goals and unique way of operating. He helped us develop a challenging but achievable strategy that was agreed to by our Board. It was a pleasure working with Rick.”

Bob Kipp, President & CEO, Common Ground Alliance

“Their Results Driven Management approach helped us to create short term actions to make quick progress in achieving long term objectives.”

Chuck O’Dell, President & CEO (retired), Sodexho

“Kensington Consulting Group brought us an entirely new set of tools and techniques which “Challenges the organization to do its best work. They enabled us to tackle our problems with a fresh perspective and yield new solutions.”

Dave Eickholt, President (retired), Guiness North America

Kensington Consulting brings both the expertise and a collaborative style that has been invaluable in guiding us through a process to design and implement an organization structure that enables greater front line empowerment, stronger cross-functional teamwork, and improved process execution while achieving both growth and efficiency goals.  They worked throughout the Northeast Area of Pulte and gained an in depth understanding of our industry.”

Dave Graham, President (retired), Pulte Homes Washington 

“Kensington helped strengthen our global strategy, structure and execution, resulting in a more effective, cost efficient organization.”

Ed Fuller, President & Managing Director (retired), Marriott International

“Rick was able to involve our entire Board and senior staff team to create engagement and consensus.  He provided our group with perspective & discipline and helped us very effectively frame our plan for the future.”

Phil Brandl, President/CEO, International Housewares Association